Core Returns

Customer Service -  Core Returns  -  Tracking Info  -  Returns  -  Warranty Info

Returning Cores
To return the core, open this page and follow the instructions.  A new page will open, you will need to open that page, print it and follow the instructions.  *If you purchased from an Affiliate of ours be sure to follow their instructions.  Cores must be returned within 120 days from purchase to ensure full credit.  You are responsible for paying shipping on the core return.  You may return it in any method you choose, just keep the tracking number, that is your proof of return.        

About Cores
Some of our parts require Core Deposits.  This means that we want your old part back.  In order to ensure that we get your old part back we put a deposit on your part.  Once you or your mechanic installs the part, we'll have you or the mechanic send the part back to us.  When we get your good part back we refund the deposit.  

We Guarantee all good cores will be refunded within two weeks of us receiving the core.  No one else in the industry can match that.  

Core Return Policy
It is our goal to return the core deposit of every customer.  The only time core refunds are not given is when the part is visibly damaged, such as from an accident or incomplete.  All other cores are refunded.  

You have up to 120 Days to return the core for credit

Core refunds are credited once a week.  Please allow two weeks to receive your core refund from when we receive the core.  Cores are returned ground, so this may take up to 6 days.  If you paid via credit card, we will put the credit right back on your card.  If you paid via COD or other, we will mail you a check.

We Guarantee all good cores will be refunded within two weeks of us receiving the core.  No one else can match that.  

Please do not call or email about core credits until 1) You have checked the date that we received your core by entering your tracking number at ups.com or other mail carrier 2) Have waited at least two weeks from that date and 3) Have already checked your credit card statement or mail box.    

We apologize for sounding harsh, but we refund thousands of core deposits each year. We appreciate your understanding in this.  Thank You.  

The following cores are NOT good and will NOT receive credit

• Damaged Housing
• Cut Wires
• Broken Electronics
• Stripped Anything
• Incomplete parts
• Cores that do not match the part sent
• Parts returned without the original box.  

The rule of thump is that cores are fully refunded unless visibly broken, damaged or incomplete.